Answers what it can. Tickets what it can't. Learns from your team's replies.
It answers from your knowledge base.
How do I export my data before we renew?
Settings → Data → Export. CSV or JSON, and it emails you the file when it's ready. Admins only.
Closed in 9 seconds — never reached the queue.
On the Acme Robotics account — with every earlier conversation.
Slack, email or chat. When it can't answer, a person gets the ticket and the whole thread.
Ticket #142 · Maya Chen
HighRouted on priority · Acme Robotics · customer
Every resolution feeds the knowledge base, so the next similar question answers itself.
Resolved by the agent
no humanAsked 9 times since — none of them escalated.